Shipping policy

Shipping Policy for Items Purchased at EpicCheapFinds.com

At EpicCheapFinds.com, we strive to ensure your shopping experience is seamless and enjoyable. To achieve this, we want to be transparent about the shipping process for items shipped via the AliExpress drop shipping plugin.

Processing Time

  • Orders are typically processed within 1-5 business days after payment is confirmed.
  • You will receive an email notification with tracking details once your order has been shipped.

Shipping Times

  • Shipping times vary depending on the destination and the supplier. Below is a general estimate:
    • United States: 15–30 business days
    • Canada: 20–40 business days
    • Europe: 15–35 business days
    • Australia/New Zealand: 20–40 business days
    • Rest of the World: 20–60 business days

Please note that shipping times may be affected by factors such as customs delays, holidays, or other unforeseen circumstances beyond our control.

Tracking Information

  • Tracking numbers are provided for most orders. You can track your order via the link provided in your shipping confirmation email.
  • Some tracking updates may take a few days to appear, as they depend on the shipping carrier’s system.

Shipping Costs

  • Shipping costs are calculated at checkout and may vary depending on the product and destination.
  • Occasionally, items may qualify for free shipping promotions.

Customs, Duties, and Taxes

  • International orders may be subject to customs fees, import taxes, or other charges. These fees are the responsibility of the customer and are not included in our prices or shipping costs.
  • Please check your country’s customs policies before placing an order.

Split Shipments

  • Your order may arrive in multiple packages, as items are shipped directly from the supplier. Each package will have its own tracking number.

Lost or Delayed Packages

  • If your order hasn’t arrived within the estimated shipping time, please contact our customer support team at support@epiccheapfinds.com.
  • We will do our best to assist in locating your package or resolving the issue.

Return & Refund Policy

  • As items are sourced from third-party suppliers, our return and refund policy may vary. Please refer to our Return & Refund Policy for detailed information.
  • If an item arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue.

Contact Us

If you have any questions about our shipping policy, please don’t hesitate to contact us at support@epiccheapfinds.com.

Thank you for choosing EpicCheapFinds.com! We appreciate your business and look forward to serving you.